Shipping FAQ - Worldwide Delivery Information
🌍 Shipping FAQ - Worldwide Delivery
📦 Which Countries Do You Ship To?
We operate 6 global warehouses to ensure fast delivery worldwide. We ship to 50+ countries across Europe, North America, Asia-Pacific, and the Middle East.
🇪🇺 EUROPE WAREHOUSE
📍 Ships to 23 European Countries
Countries: Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
⏱️ Delivery Time: 3-7 business days
📦 Shipping Method: Express courier service with tracking
🇬🇧 UK WAREHOUSE
📍 Dedicated UK Service
Countries: United Kingdom (England, Scotland, Wales, Northern Ireland)
⏱️ Delivery Time: 2-5 business days
📦 Shipping Method: Royal Mail / DPD with tracking
✓ No customs delays for UK customers
🇺🇸 USA WAREHOUSE
📍 Domestic Fast Shipping
Countries: United States (all 50 states)
⏱️ Delivery Time: 2-5 business days
📦 Shipping Method: USPS / UPS / FedEx with tracking
✓ Free shipping available on orders over $99
🇨🇦 CANADA WAREHOUSE
📍 Local Canadian Delivery
Countries: Canada (all provinces and territories)
⏱️ Delivery Time: 2-5 business days
📦 Shipping Method: Canada Post / Purolator with tracking
✓ No customs fees for Canadian customers
🇯🇵 JAPAN WAREHOUSE
📍 Rapid Japan Service
Countries: Japan (全国配送)
⏱️ Delivery Time: 2-5 business days
📦 Shipping Method: Japan Post / Yamato Transport with tracking
✓ 日本国内配送、関税なし
🇨🇳 CHINA WAREHOUSE (Global Hub)
📍 Ships to 44+ Countries Worldwide
Countries: Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
⏱️ Delivery Time: 10-25 business days
📦 Shipping Method: International express (DHL/FedEx/EMS) with tracking
✓ Serves as backup for all regional warehouses
✓ Exclusive coverage for Asia-Pacific, Middle East, and other regions
❓ Frequently Asked Questions
Q: How do I know which warehouse will ship my order?
A: You could select which warehouse nearest your address,we will ship your order basic on which warehouse you select.
Q: Do you provide tracking information?
A: Yes! All orders include full tracking information. You'll receive a tracking number via email once your order ships.
Q: Are there any customs fees or import duties?
A: For orders shipped from regional warehouses (UK, USA, Canada, Japan, Europe), there are typically no customs fees. For China warehouse shipments, normally,shipping company help us pay the import fee and customer do not need extra import fee,customs fees may apply depending on your country's regulations and are the responsibility of the buyer. if you have more FAQ about customs fees, you could write to me by Mail: sales@dxf-power.com
Q: What if my country is not listed?
A: Please contact our customer service team at sales@dxf-power.com. We're constantly expanding our shipping network and may be able to arrange special delivery to your location.
Q: Can I choose which warehouse ships my order?
A: You could see the Warehouse reach country list.If your country is include the warehouse ,you could select that warehouse.
Q: What shipping carriers do you use?
A: We partner with premium carriers including DHL, FedEx, UPS, USPS, Royal Mail, Canada Post, Japan Post, GLS,and local express services to ensure reliable and fast delivery.
Q: What shipping carriers do you use?
Steve hou：
Whatsapp: +8618665961962
facebook: https://www.facebook.com/steve.hou.965
E-mail: houjinfeng@dxf-power.com
Skype: houjinfeng210
Jark zha：
Whatsapp: +8613938484393
facebook: https://www.facebook.com/jark.zha
E-mail: Jark.zha@dxf-power.com
Annie huang：
Whatsapp: +8618589021916
facebook: https://www.facebook.com/annie.huang.50746444
E-mail: annie.huang@dxf-power.com
📞 Need More Help?
Our customer service team is here to assist you with any shipping questions.
Email: sales@dxf-power.com
✓ Grade A Cells ✓ RoHS & CE Certified ✓ Premium Quality ✓ Global Logistics